FAQ

Covid-19 update

Due to countries around the world changing their postal policies often, any orders placed containing original artwork will be held and kept safe until the lockdown is lifted. If you place an order containing any of these items you will be notified and kept up to date with any progress. I'm sorry for the inconvenience and thank you for your understanding!


When will my order be shipped?

Orders are currently being posted once a week.

 ̶W̶e̶ ̶p̶o̶s̶t̶ ̶o̶r̶d̶e̶r̶s̶ ̶w̶i̶t̶h̶i̶n̶ ̶5̶ ̶w̶o̶r̶k̶i̶n̶g̶ ̶d̶a̶y̶s̶ ̶o̶f̶ ̶t̶h̶e̶ ̶o̶r̶d̶e̶r̶ ̶c̶o̶n̶f̶i̶r̶m̶a̶t̶i̶o̶n̶.̶


How long will it take to receive my order?

Please note due to current circumstances there may be a delay in your order arriving by the below quoted times. I am doing everything I can to make sure orders are processed through customs as quickly as possible.

Once posted, orders within the UK and Europe are estimated to take 3-5 business days to arrive.

International orders are estimated to take 2-4 weeks to arrive.

Unless otherwise stated, all packages are sent first class via Royal Mail and unfortunately do not include tracking information.

Please note, Ashco Studio is not responsible for any import taxes, customs duties or fees imposed by their country's laws and regulations. Customs in the destination country have the right to hold items for checking and neither Royal Mail or Ashco Studio can influence this. We make sure all relevant customs information is attached to the packages to ensure orders go through customs as quickly as possible.


Returns and Exchanges

If you are unhappy about an order or would like to return an item, please contact alaina@ashcostudio.com within 21 days of receipt.

If you have changed your mind and would like to return an item to us, we do not refund shipping and you are responsible for the return postage cost. Items must be received in a saleable condition to be eligible for a refund.

Sale items or seconds quality items are unfortunately not eligible for a refund.

If you have any questions or concerns about your order please contact alaina@ashcostudio.com


Wholesale

If you are interested in stocking our products we'd love to hear from you! Send us an email via alaina@ashcostudio.com or alternatively fill out the Contact Form